Auto services

Orange Business Services wins SD-WAN agreement with French automotive services company Norauto

Norauto, the French leader in automotive maintenance, equipment and multi-brand repair services, is joining forces with Orange Business Services to upgrade its network infrastructure to SD-WAN, supporting its digital transformation.

The modernization of its network will enable Norauto to offer new customer experiences in its auto centers. Innovations include IP telephony, check-out via a cloud-based SaaS solution, immersive screens in waiting areas that allow customers to see their vehicles’ maintenance in real time with updates from status and electronic price tags, as well as new applications being redesigned with the latest technologies.

A major transformation with applications moved to the cloud Leveraging Orange Business Services’ Flexible SD-WAN, Norauto can provide individual stores with direct access to applications hosted in the cloud. In addition, faced with the rise in cyber risks, it was essential for Norauto to strengthen the security of all of its points of sale. To meet these challenges, Flexible SD-WAN relies on the Fortinet Secure SD-WAN solution and the expertise of Orange Cyberdefense, the European leader in cybersecurity services.

Beyond the SD-WAN technology, the project was co-constructed with Norauto in two stages. The Orange Business Services teams first set up hybrid MPLS and high-speed Internet links before starting the second phase, which is the complete migration to high-speed Internet access links, which is currently underway.

With the Flexible SD-WAN operating portal, Norauto’s technical teams have visibility on the network and can manage new features themselves, such as the activation of new filtering rules. With enriched and efficient connectivity, teams are more agile and responsive. This allows Norauto to improve both the employee and customer experience.

As part of this transformation project, Norauto benefits from a single point of contact and end-to-end support for its business needs, from design and deployment to change management. To carry out this transformation, the Orange Business Services and Norauto teams worked closely in a co-construction approach at each stage of the project to ensure that the business challenges were properly analyzed with an appropriate response.

Laurent Moreau, IT Director, Norauto France
We chose Orange Business Services for their ability to support us and offer us the best technical solutions suited to our needs and the specificities of our core business. All this was done in a controlled cost-value-need-time equation. The Orange team is committed to working closely with the Norauto team, which is key to the success of the deployment. Norauto is one of the brands of the Mobivia group to integrate SD-WAN technology and is positioned as a reference brand for this type of deployment.

Nadine Foulon-Belkacémi, Managing Director Key Accounts France, Orange Business Services
We are delighted to support an innovative company like Norauto and help it meet its business needs. This major project demonstrates our ability to innovate and adapt to the specific needs of each company. Our know-how and our understanding of the issues facing the IT team have enabled us to build a new robust infrastructure in close collaboration with Norauto. All of this creates a positive impact for their business.