Norauto, the French leader in automotive maintenance, equipment and multi-brand repair services, is joining forces with Orange Business Services to upgrade its network infrastructure to SD-WAN, supporting its digital transformation.
The modernization of its network will enable Norauto to offer new customer experiences in its auto centers. Innovations include IP telephony, check-out via a cloud-based SaaS solution, immersive screens in waiting areas that allow customers to see their vehicles’ maintenance in real time with updates from status and electronic price tags, as well as new applications being redesigned with the latest technologies.
A major transformation with applications moved to the cloud Leveraging Orange Business Services’ Flexible SD-WAN, Norauto can provide individual stores with direct access to applications hosted in the cloud. In addition, faced with the rise in cyber risks, it was essential for Norauto to strengthen the security of all of its points of sale. To meet these challenges, Flexible SD-WAN relies on the Fortinet Secure SD-WAN solution and the expertise of Orange Cyberdefense, the European leader in cybersecurity services.
Beyond the SD-WAN technology, the project was co-constructed with Norauto in two stages. The Orange Business Services teams first set up hybrid MPLS and high-speed Internet links before starting the second phase, which is the complete migration to high-speed Internet access links, which is currently underway.
With the Flexible SD-WAN operating portal, Norauto’s technical teams have visibility on the network and can manage new features themselves, such as the activation of new filtering rules. With enriched and efficient connectivity, teams are more agile and responsive. This allows Norauto to improve both the employee and customer experience.
As part of this transformation project, Norauto benefits from a single point of contact and end-to-end support for its business needs, from design and deployment to change management. To carry out this transformation, the Orange Business Services and Norauto teams worked closely in a co-construction approach at each stage of the project to ensure that the business challenges were properly analyzed with an appropriate response.