SAN DIEGO — Mitchell Repair Information Co.LLC’s latest software release for its Mitchell 1 Manager SE automotive shop management system includes technician productivity tracking features that allow shops to generate productivity statistics when their technicians enter and exit work operations and provide the ability to track employee work hours.
“Shops and technicians need to know the progress of the work internally, if some work has been started and the status, as well as how long it will take for each technician to complete his work”, said Ben Johnson, director. of product management, Mitchell 1, said.
“Technicians and their managers can quickly compare ‘hours clocked’ to ‘hours paid per job’ to identify in real time how efficiently that technician is using their hours. These new features help shops track their margin of work, as well as with the hours of the employees, to increase the efficiency and the profits.”
Technician Time Tracker in Manager SE allows technicians to clock in and out of labor operations to track actual time spent on assigned tasks. They start a work clock for a work item, pausing it for breaks or lunch. When each piece of work is done, they mark that work as done, Mitchell said.
The timestamps automatically populate the “Actual Hours” field for this labor operation in the Manager SE repair order. Managers and technicians can view work “in” and “out” using a time tracking website through the Manager SE workstation PC, smartphone, tablet or any other device on the workshop network via a web browser.
The work time manager provides an overview of the hours and efficiency of each technician. Links are provided directly to the repair order if more detail is needed. If a clocked time exceeds pay hours, it’s displayed in red, alerting technicians and managers to see it immediately, Mitchell said.
Other features of the latest software version include:
- Employee Shift Clock: Store employees can time their shift and track their hours on their mobile device. If a timecard change is made by a manager within Manager SE, the changes are posted on the employee time tracking website.
- Current activity screen: The dashboard allows owners and managers to confirm which employees are clocked in for their shift. Managers can view a list of technicians to check current workloads, including assigned tasks and total time clocked for each so far. New program security settings for clocking functions ensure proper access and privileges for each role in the store, the company said.
Manager SE shop management software is integrated with ProDemand, Mitchell 1’s repair information system, to help increase shop productivity.