TUCSON, Ariz. (KGUN) — Since Jerry Simmons opened his auto repair shop in the 1970s, cars and customers have changed. So when it comes to fixing people’s vehicles, he said there has to be clear communication between the customer and the technician.
“Most people don’t know enough about the vehicle and say what the cost of the vehicle to fix is before we see it,” he said. “It’s easy not to understand exactly what went into fixing your car, but if we can’t find it, we can’t fix it.”
He said that before you go to the store, make sure you know your car and even get a second opinion.
“If people just pulled out their owner’s manual, read the owner’s manual,” he said. “Don’t forget regular preventative maintenance.”
Simmons said cars are now like computers on wheels, so it’s important to be patient during this process.
“When I opened this shop in 1974, I heard a car pull up in the parking lot and I knew exactly what was wrong,” he said. “Now there are about 21 different things that can cause this stutter.”
Simmons encourages customers to speak to the store manager if they’re confused or think they’re being overcharged.
“If you talk to the general manager, he will get along with his team and they will make the right adjustments,” he said. “We’re not going to use our customers and the garages that I know of in Tucson are not going to use their customers as guinea pigs.”
Simmons said with changes in inflation and the downstream impacts of the pandemic, sometimes it takes longer for repairs and even to get parts.
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