Autoleap, an all-in-one, cloud-based shop management software, helps automotive repair shops build customer confidence, accelerate shop efficiency and accelerate revenue growth.
It’s not very often that a software company can say they’re responsible for a 500% increase in revenue for an auto repair shop in just one year. But for AutoLeap, an all-in-one, cloud-based store management software, it’s not unheard of.
Syed Kazmi, owner of CarTronics Auto Repair in Elgin, Illinois, and Steve Rodriguez, owner of Steve and Sons Auto Repair in Melbourne, Florida, have both achieved significant growth using AutoLeap’s many features.
“I’m really lucky to have found AutoLeap,” says Kazmi. “Once I saw their software, how smooth and intuitive it was, I realized I needed it now, so I could grow immediately.”
Building trust through communication
Nothing builds a repair shop like trust. In an industry mired in the misconception of being deceptive, customers will stick with a store that has proven its intentions through clear and transparent communication. Both Rodriguez and Kazmi know this, and their teams have worked to build a reputation focused on building trust to push back against the negative industry stereotype.
“It’s a percent (of auto mechanics) that makes us all look bad,” says Rodriguez.
AutoLeap allows stores to send images and videos to customers to inform vehicle owners about what needs fixing on their vehicle.
“Photographs are very powerful marketing tools,” says Kazmi. “Once you take pictures of that damaged component or bad oil leak…attach them to their written quote and send it to them digitally, they see those pictures on their phone. The pictures they “themselves make the sale. I don’t need to explain further.”
Other customer communications through Autoleap include automated appointment reminders and SMS notifications to accept, defer or decline the repair solution. This creates a convenient experience for customers.
“We communicate with you (customers) throughout the process, but AutoLeap does it for us,” Rodriguez adds.
High Efficiency Kickstart
AutoLeap not only helps build a relationship with customers, but also works to accelerate shop efficiency, allowing the team to work faster and service more vehicles.
“I probably spend about an hour less per client,” says Steve since using AutoLeap. “Which is like spending an extra hour on your car or another customer’s car.”
Kazmi also credits AutoLeap for helping him increase his shop’s efficiency and ultimately helping CarTronics Auto Repair attract more fleet customers.
“Before, I could only manage 10 trucks a month,” he says. “Now I can manage 80 to 90 trucks per month. I was able to serve my clients, have the bill sent to their AP departments, and get paid in a timely manner. They were like, ‘Wow, how effective! This guy can get a quote, get it approved, and get it fixed in a day.
Become a profit center
When initially choosing a software provider, Kazmi asked himself an important question: “Will this generate more profit for me?” And he says yes, hands down, AutoLeap continues to deliver on that promise.
“Within one year of using AutoLeap, my income has literally increased by 500%,” he says. “AutoLeap is an integral part of my business.”
Rodriguez has also seen immense growth since using AutoLeap, in part because he has increased his shop’s labor rate.
“AutoLeap actually helped me adjust my labor rate,” he says. “I realized how cheap I was after I
talked to other people. AutoLeap helps me see all the numbers.
But beyond the labor rate, Steve and Sons has been able to increase profits because of the extra time the team can spend repairing vehicles rather than handling now-automated administrative tasks.
“Since signing with AutoLeap, I have been able to reduce the time I spend on administrative tasks by over 40-50%. This means we are servicing more vehicles and making more profit.”
To learn more, visit autoleap.com.